Comments, Suggestions and Complaints

We welcome suggestions about ways of improving our services to patients. If you have any suggestions or comments to make please ask for a form at reception, leaving your name, address and telephone number if you would like a written reply.

We operate the NHS system for dealing with complaints. If you have a complaint or concern regarding the service you have received from the Practice, please let us know by contacting the Business Manager or 1 of the Doctors in writing, or by making an appointment to see the Business Manager Practice Manager to discuss your complaints in person. We will ensure that your concerns are dealt with promptly.

Although the practice hopes all patients feel comfortable to raise any issues directly with the practice; Halton and St Helens Primary Care Trust (PCT) also provide a Patient Advice and Liaison Service (PALS) which can be contacted on 0800 849 7088.